Frequently Asked Questions
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Ingredients & Nutrition
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Orders & Delivery
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Subscriptions & Ambassadors
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CONTACT US
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About Pure Heavenly
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Stockists & Retailers
Yes - we are 100% Vegan friendly.
No - As we produce TWO bars that contain Nuts our Factory is not a Nut Free Site.
While we follow strict allergen regulations to prevent any cross contamination, our bars are not suitable for those with a severe nut allergy.
No.
Caffeine in chocolate comes from coca solids, therefore all chocolate produced using natural cocoa contains caffeine.
Yes, we work with suppliers who not only pay the Farmers a very good price but they also provide training and education on a regular basis.
More information can be found on our Our Values page.
We primarily use Natural Sweeteners; which are Inulin and Erythritol and very small amounts of Sucralose and PolyDextrose in our bars,
More information can be found concerning this on our Nutrition Page.
Milk alternative versions: 43%
Dark versions: 73%
Our Nutritional Information can be found on our website, via the link below:
NUTRITIONAL INFORMATION
Alternatively, you can view an individual bar's nutritional information by clicking on Nutritional Information, displayed underneath the picture of the chocolate. We have provided a link below, as an example:
There are approximately 6 Points in our 30g Bars.
Weightwatchers Members can use their App to check this.
There are approximately 6 Syns in our 30g bars.
Slimming World Members can search the Syn Values for our products on the Slimming World App.
For those following a Keto / Paleo diet – Here are the Carb Breakdowns
MILK ALTERNATIVE PER 85g
34.7G Carbs including 16g Polyols - 18g Net Carbs per 85g
DARK PER 85g
20g Carbs including 13.5 Polyols - 6.5g Net Carbs per 85g
MILK ALTERNATIVE PER 30g
12.3G Carbs including 5.6g Polyols - 6.7g Net Carbs per 30g
DARK PER 30g
7g Carbs including 4.8g Polyols - 2.2g Net Carbs per 30g
This is for the bars that do not include fruit and/or nut inclusions.
We ALWAYS recommend that if you have a Dietary Issue that you should consult your Medical Professional and test a small amount of a bar so that you can check your levels.
All of our bars contain under 2% Sugar and can be enjoyed as part of a healthy, balanced diet.
Please check our Nutritional Information here so that you can make an informed decision.
Our Large bars are 85g each.
Our Mini bars are 30g each.
No - you do not need to have an account, you can check out as a Guest.
Shipping for orders is based on weight as follows.
Orders up to 503g = £2.95
Orders over 504g = £3.95
We accept the following types of payment on our website.
VISA
MASTERCARD
AMERICAN EXPRESS
GOOGLEPAY
APPLEPAY
PAYPAL
No, unfortunately this is not something that we currently offer.
However, if you decide to sign up to our Subscribe & Save Members Club, this does include Free Shipping.
No.
Only ONE Discount Code can be used per order.
No - We do not currently ship internationally.
However, this is something that we hope to be able to offer in the future so please keep an eye on our Website and our Social Media Pages for any announcements.
If you have placed an order with us but have not received an order confirmation.
The first place you should check is your Spam/Junk Folders in case your confirmation has gone there.
If you are a member you can log into your account where you will see a list of your orders.
If you still can not find any record of your order please contact our Customer Care Team at team@pureheavenly.com with your name, email address and postcode.
This is only possible if your order has not already been completed by our Dispatch Team.
You should immediately contact our Customer Service Team on 01722 632444 with your order number.
Yes of course - please follow these steps when placing your order.
1. Choose your Products.
2. Click on the image of the Shopping Bag at the top right of your screen.
3. At the bottom of the box that appears you will see Add Order Note.
4. Click here and enter your Message or Instructions.
5. Continue to Checkout to Pay.
Alternatively please email at team@pureheavenly.com with your order number and the message you would like added to your order.
Our orders are shipped with Royal Mail 1st Class Postage or with Hermes.
Orders placed before 2pm Mon - Thurs are sent out the same day
Orders placed after 2pm Mon - Thurs may not be sent out until the next day.
Orders placed after 1pm on a Friday will not be sent out until Monday (Bank Holiday dependant) onwards in chronological order.
Royal Mail is still experiencing delays in some areas due to the ongoing Covid19 restrictions/staffing issues, so please bear with them.
Hermes aim to deliver within 2 days but again some areas are taking longer.
If your Order has still not arrived after 7 working days then please do contact us at team@pureheavenly.com
No - unfortunately, as this is a food product and due to Covid19 Restrictions– we cannot offer refunds.
However, as you will see by our hundreds of reviews (under each product) – our customers love the chocolate and hopefully so will you.
Obviously, if there is any fault with the product then you can return to us for investigation and a free exchange if our manufacturing process is at fault.
Unfortunately because we are a small business we can not afford to supply free samples to the thousands of requests we receive every month.
We recommend our Taster Packs as a great option for you to try the range of our flavours.
To place an order, separate to your current subscription but whilst still receiving a Members Club discount, please follow the guide that we have provided, below:
- Go to www.pureheavenly.com
- Select the items you are looking to purchase and add them to your basket
- Once added, go to checkout by clicking on the basket icon at the top of the screen then on Checkout.
- To receive a discount on your items, apply your Members discount code by adding it into the "Gift card or discount code" box, below your listed items.
- Make sure to click "Apply" once you have entered your code. This will ensure your total order price is updated.
- Enter your contact information and Shipping Address
- Continue to payment and enter your details.
- Ensure your details are all correct and then click Pay Now.
If you are unsure as to what your Members Discount Code is, please contact us at team@pureheavenly.com">team@pureheavenly.com
- Log into you Members account by going to https://pureheavenly.com/
- Click on "Manage Subscription"
- Click on "Manage", at the right-hand side, and this will display a drop-down box
- To change your flavours, click on "Upcoming Orders"
- You can then "Pick your selections" but please note that you will need to remove current choices before replacing them with different flavours
- To complete your selection, you will need to scroll to the top of the screen and click on "Save Selections"
Changes to orders can be made no more than 28 days prior to the next order being due, and the cut off for making changes is 3 days prior to it being dispatched.
1. Log into your Members Account at www.pureheavenly.com
2. Click on Manage Subscription.
3. Click on Manage which will bring a dropdown box.
4. Click on View/Update Card
5. Click on the button marked "Click here to update Credit Card".
6. Enter your new Card Details.
7. Click on Update or the information will not be saved.
8. Click on Close.
Alternatively you can call us on 01722 632444 and we will be happy to help you.
Please contact a member of our Customer Care Team who will be happy to update your Subscription for you.
By email at team@pureheavenly.com
OR
Call us on 01722 632444 Mon-Fri 8.30am-16.30pm
Changes to orders can be made no more than 28 days prior to the next order being due, and the cut off for making changes is 3 days prior to it being dispatched.
No.
Subscription Packs are already reduced in price, so further Discount Codes can not be applied.
The Ambassador Club is a programme to which anyone can sign up and earn 15% commission on sales made through their unique referral links that they share through their social media accounts, blogs and emails.
You can find the Application Form HERE
Commission is paid once a month.
All commission is paid via PayPal so all Ambassadors must have a PayPal account.
Pure Heavenly Ltd
Sir William Smith Road
Arbroath
Angus
DD11 3RD
01722 632444
We are available to take your calls -
Monday to Friday
between
8.30am and 16.30pm
Otherwise please leave a voicemail or email us at team@pureheavenly.com
VAT No. 311214076
Company name Pure Heavenly Ltd
Company number 11139120
Registered Address
Units 1-2 Court Farm Yard
Lower Woodford
Salisbury
SP4 6NQ
You can contact customer services using the contact form or by emailing team@pureheavenly.com
Yes it is.
All our bars are produced and distributed from our factory in the North East of Scotland.
Yes
Our 85g Bars are wrapped in a product that is derived from readily renewable cellulose that is sourced from responsible, managed plantations and is fully certified for home composting and industrial composting.
The 85g Bars outer wrapper is recyclable cardboard.
Our 30g bars are wrapped in a film that is Grade 5 Recyclable, so you will need to contact your Local Authority to check if it is accepted in your area.
Yes we do.
We support a variety of Charities and Causes which you can learn all about HERE
There are 6 key areas that we contribute to, which are:
Clean Water
Education
Shelter
Tree Planting
Companionship
Ocean Cleanup
At Heavenly we always strive to maintain the highest quality ingredients, supply chain and packaging while supporting the less fortunate in our world.
Please see all Our Values HERE