Frequently Asked Questions

Yes - we are 100% Vegan friendly. 


No - As we produce TWO bars that contain Nuts our Factory is not a Nut Free Site.

While we follow strict allergen regulations to prevent any cross contamination, our bars are not suitable for those with a severe nut allergy.

No.


Caffeine in chocolate comes from coca solids, therefore all chocolate produced using natural cocoa contains caffeine.

Yes, we work with suppliers who not only pay the Farmers a very good price but they also provide training and education on a regular basis.

More information can be found on our Our Values page.

We primarily use Natural Sweeteners; which are Inulin and Erythritol and very small amounts of Sucralose and PolyDextrose in our bars,

More information can be found concerning this on our Nutrition Page.



Milk alternative versions: 43%

Dark versions: 73%


Our Nutritional Information can be found on our website, via the link below:

NUTRITIONAL INFORMATION

Alternatively, you can view an individual bar's nutritional information by clicking on Nutritional Information, displayed underneath the picture of the chocolate. We have provided a link below, as an example:

85g BAR - NUTRITIONAL INFORMATION


There are approximately 6 Points in our 30g Bars.


Weightwatchers Members can use their App to check this.

There are approximately 6 Syns in our 30g bars. 


Slimming World Members can search the Syn Values for our products on the Slimming World App.

For those following a Keto / Paleo diet –  Here are the Carb Breakdowns 


MILK ALTERNATIVE PER 85g

34.7G Carbs including 16g Polyols - 18g Net Carbs per 85g

DARK PER 85g

20g Carbs including 13.5 Polyols - 6.5g Net Carbs per 85g

MILK ALTERNATIVE PER 30g

12.3G Carbs including 5.6g Polyols - 6.7g Net Carbs per 30g

DARK PER 30g

7g Carbs including 4.8g Polyols - 2.2g Net Carbs per 30g


​This is for the bars that do not include fruit and/or nut inclusions.


We ALWAYS recommend that if you have a Dietary Issue that you should consult your Medical Professional and test a small amount of a bar so that you can check your levels.

All of our bars contain under 2% Sugar and can be enjoyed as part of a healthy, balanced diet.

Please check our Nutritional Information here so that you can make an informed decision.



Our Large bars are 85g each.

Our Mini bars are 30g each.

No - you do not need to have an account, you can check out as a Guest.

We accept the following types of payment on our website.

VISA

MASTERCARD

AMERICAN EXPRESS

GOOGLEPAY

APPLEPAY

PAYPAL


Yes - Free Shipping is available for Orders over £35

No - We do not currently ship internationally.

However, this is something that we hope to be able to offer in the future so please keep an eye on our Website and our Social Media Pages for any announcements.

If you have placed an order with us but have not received an order confirmation.

The first place you should check is your Spam/Junk Folders in case your confirmation has gone there.

If you are a member you can log into your account where you will see a list of your orders.

if you still can not find any record of your order please contact our Customer Care Team at team@pureheavenly.com with your name, email address and postcode.

This is only possible if your order has not already been completed by our Dispatch Team.

You should immediately contact our Customer Service Team on 01722 632444 with your order number.

Yes of course - please follow these steps when placing your order.

1. Choose your Products.

2. Click on the image of the Shopping Bag at the top right of your screen.

3. At the bottom of the box that appears you will see Add Order Note.

4. Click here and enter your Message or Instructions.

5. Continue to Checkout to Pay.

All our orders are shipped with Royal Mail 1st Class Postage. 

Royal Mail is experiencing some delays due to current Covid19 restrictions, so please bear with them.


If your Order has still not arrived after 7 working days then please do contact us at team@pureheavenly.com

No - unfortunately, as this is a food product and due to Covid19 Restrictions– we cannot offer refunds. 

However, as you will see by our hundreds of reviews (under each product) – our customers love the chocolate and hopefully so will you. 

Obviously, if there is any fault with the product then you can return to us for investigation and a free exchange if our manufacturing process is at fault. 

Unfortunately because we are a small business we can not afford to supply free samples to the thousands of requests we receive every month.

We recommend our Taster Packs as a great option for you to try the range of our flavours.

To place an order, separate to your current subscription but whilst still receiving a Members Club discount, please follow the guide that we have provided, below:


  1. Go to www.pureheavenly.com
  2. Select the items you are looking to purchase and add them to your basket
  3. Once added, go to checkout by clicking on the basket icon at the top of the screen then on Checkout.
  4. To receive a discount on your items, apply your Members discount code by adding it into the "Gift card or discount code" box, below your listed items.
  5. Make sure to click "Apply" once you have entered your code. This will ensure your total order price is updated.
  6. Enter your contact information and Shipping Address
  7. Continue to payment and enter your details.
  8. Ensure your details are all correct and then click Pay Now.

If you are unsure as to what your Members Discount Code is, please contact us at team@pureheavenly.com">team@pureheavenly.com


  1. Log into you Members account by going to https://pureheavenly.com/
  2. Click on "Manage Subscription"
  3. Click on "Manage", at the right-hand side, and this will display a drop-down box
  4. To change your flavours, click on "Upcoming Orders"
  5. You can then "Pick your selections" but please note that you will need to remove current choices before replacing them with different flavours
  6. To complete your selection, you will need to scroll to the top of the screen and click on "Save Selections"

1. Log into your Members Account at www.pureheavenly.com

2. Click on Manage Subscription.

3. Click on Manage which will bring a dropdown box.

4. Click on View/Update Card

5. Click on the button marked "Click here to update Credit Card".

6. Enter your new Card Details.

7. Click on Update or the information will not be saved.

8. Click on Close.

Alternatively you can call us on 01722 632444 and we will be happy to help you.

Please contact a member of our Customer Care Team who will be happy to update your Subscription for you.

By email at team@pureheavenly.com

OR

Call us on 01722 632444 Mon-Fri 8.30am-16.30pm

The Ambassador Club is a programme to which anyone can sign up and earn 15% commission on sales made through their unique referral links that they share through their social media accounts, blogs and emails.

You can find the Application Form HERE


Pure Heavenly Ltd

Sir William Smith Road

Arbroath

Angus

DD11 3RD


01722 632444

We are available to take your calls -

Monday to Friday

between

8.30am and 16.30pm

Otherwise please leave a voicemail or email us at team@pureheavenly.com

Yes it is.


All our bars are produced and distributed from our factory in the North East of Scotland.

Yes


Our 85g Bars are wrapped in a product that is derived from readily renewable cellulose that is sourced from responsible, managed plantations and is fully certified for home composting and industrial composting.

The 85g Bars outer wrapper is recyclable cardboard.


Our 30g bars are wrapped in a film that is Grade 5 Recyclable, so you will need to contact your Local Authority to check if it is accepted in your area.



Yes we do.


We support a variety of Charities and Causes which you can learn all about HERE

There are 6 key areas that we contribute to, which are:

Clean Water

Education

Shelter

Tree Planting

Companionship

Ocean Cleanup



At Heavenly we always strive to maintain the highest quality ingredients, supply chain and packaging while supporting the less fortunate in our world.


Please see all Our Values HERE