Thank You For your Support

It is with deep regret that we announce that Pure Heavenly will cease its online trading, effective immediately. This decision comes in light of the escalating costs of raw materials, which have significantly impacted our ability to maintain sustainable operations whilst delivering the quality you have come to expect. 

We understand the inconvenience this may cause and sincerely apologise for any disruption to your experience with Pure Heavenly.

We would like to express our heartfelt gratitude for your support and loyalty throughout the years. Your trust has been invaluable to us, and we are committed to exploring alternative solutions to continue serving you in the future.

For any questions or concerns regarding this announcement, please do not hesitate to contact our customer service team. Your satisfaction remains our top priority, and we are here to assist you in any way we can – team@pureheavenly.com

Please accept our apologies in advance for any delays in responding to your query - our customer service team are working to respond all queries as quickly as possible during this time.

For any press enquiries please contact Michelle Orr, Head of Brand and Marketing at Walkers Chocolates

Questions and Support

What can I do if I have a balance on a Pure Heavenly gift card?

If you have Pure Heavenly gift card that is still active and has a balance, please email our customer service team at team@pureheavenly.com with the email address and postcode of the account the gift card was purchased from, or your gift card number and we will work to process a refund for any remaining balance.

Where can I purchase any more Pure Heavenly chocolate?

We're currently in the process of making all remaining stock of Pure Heavenly chocolate available to purchase via Amazon - please click the link below and check back in the coming days/weeks as any additional stock becomes available to sell.

Pure Heavenly on Amazon.co.uk

What happens to my chocolate club subscription?

We will automatically cancel all active subscriptions to our Chocolate Club. If you have a subscription order that is processing, our team will work to get your order out to you - any further planned subscription orders will not be processed.

I need further help

For any questions or concerns regarding this announcement, please do not hesitate to contact our customer service team. Your satisfaction remains our top priority, and we are here to assist you in any way we can.

Please accept our apologies in advance for any delays in responding to your query - Our customer service team are working to respond all queries as quickly as possible during this time:

 team@pureheavenly.com