Do you give away free samples?
We are asked hundreds of times per month for free samples.

Unfortunately, as we are not a massive corporate company, we cannot say yes to everyone who asks.

Sorry!

Are your products handmade?
Yes – every delicious bar is lovingly handmade in Lower Woodford, near Salisbury and Stonehenge.
Do you offer a Money Back Guarantee?

Yes!

We totally understand that we are a new brand company and you have no idea whether our bars taste nice.

We want to take the risk out of that decision.

We have lots of 5 Star reviews and are confident that you will love our chocolate.

However, if you do not (and that is possible – as we cannot please everyone) simply return the rest of the bar that you don’t like and we will refund that part of the order or send you a replacement flavour. We want you as a raving fan, not a disillusioned customer. We must be notified within 7 days of receiving them and the bars must be returned within 14 days. Please note – we do not refund your return postage.

Do you sell via any shops?

We only sell via our website for now. We may consider selling via stockists later in the year. See below if you wish to become a stockist.

How do I become a stockist / retailer / wholesaler?

We plan to sell via stockists later in the year. Please register your interest here and we will contact you nearer the time. Click here to register

How do you justify the price of your bars?

Other handmade artisan chocolate bars can cost up to £13 per bar. If you don’t believe us – search for artisan / handmade chocolate on Amazon or Google. We, however, took the difficult decision to keep our price as low as possible, which means we are making very little profit.

Why? Well, we want to invest in bigger equipment that will allow us to make a profit but until then we have to prove to the bank that we are popular in order for them to lend us the money. So it’s a “catch 22” until then.

Are your reviews real?
Yes! However, keep an open mind on all reviews. For example, we have had some reviews from dairy farmers upset with our initial dairy free video, that have left us a quite a few 1 Star reviews without even trying the chocolate.

So please do make up your own mind and add your own review so that we can continue to improve our recipes for you.

When can I expect my delivery?

Please note that we are a small family business and that all our bars are handmade in small batches.

Last posting day for Christmas is Thursday 20th, December before 12pm.

 

Why do you charge shipping?

We are a small family run business that hand make every delicious bar. Unfortunately we get charged shipping, so we cannot do anything about it for now. Hopefully one day we will be able to make our products on a much bigger scale which will allow us to offer free shipping.

Do you ship internationally?
Yes to most countries around the world.
What percentage of cocoa are they?

Milk alternative versions (10 flavours): 44%

Dark versions (2 flavours): 72%

Are all your bars dark chocolate?

Only 2 of our bars are dark chocolate – Dark and Dark Ginger. We have 10 milk chocolate alternatives that taste amazing.

How big are your bars?

80g

Do you support any charities?
Yes. Please see our charities page. If you would like to be considered for our support – please let us know.

OUR CHARITIES

What is the nutritional breakdown?
Are your products suitable for vegans?
Yes
Is your Chocolate Dairy Free?
Yes.
Does your Chocolate contain palm oil?
No
What are the exact ingredients?
Is your Chocolate Gluten Free?
Yes
Is your Chocolate Soy Free?
Yes
Where is your cocoa sourced from?
Our cocoa beans are a secret blend of Columbian and African beans.
Are your products fair trade?
Our suppliers assure us that they work to higher standards than fair trade i.e. not only do they pay a very good price to the farmers, they also provide training and education on a regular basis.
Do you sell Gift Cards?
Are your products cruelty free and slavery free?
Yes
Is your Chocolate Suitable for Diabetics?
Depends. You would need to review our nutritional information regarding sugars and calories on each bar to make a more informed decision. If you were to try our bars and have a negative reaction we would very happily refund your order in full including postage.
Will my kids like Heavenly Chocolate?
Yes. We have tested this on hundreds of kids and they all LOVE it. We always wanted to produce a chocolate that could be loved and shared by parents and children together.
Is your Chocolate suitable for Paleo / Ketogenic Diets?
Yes
What is the shelf life of the chocolate?
18 months
What are the sweeteners you use?

We use a secret blend sweeteners that include erythritol, stevia, and inulin (dietary fibre).

How many 'Syns' are there is each bar?
Whilst we have not had this independently verified by Slimming World, we are advised by members that there are approximately 16 syns in each bar.
Where are you based?
In Salisbury, England – close to Stonehenge.
Does it taste good?
No.

It tastes AMAZING! 🙂

Are you bringing out more flavours?
Yes – watch this space.

FAQ